Posted in Uncategorized, tagged Leisure, travel on December 11, 2009|
3 Comments »
An advantage of moving to the Seychelles was the opportunity to explore more of Africa, it being a part of, and closer to the continent, than the UK. In my naivety I thought that travelling there would be straightforward. It is, if you have lots of cash and time.
We don’t have very much of either.
For Christmas, I had thought about visiting Cape Town, it being city that’s relatively close (shopping!), the right time of year, quality wine, cultural history etc etc. That was until I found out the cheapest fare was around £650 (and not exactly cheap once there either). A search on the internet for pretty much any South/ East African city safe to visit (!) sunk my optimism further. Part of the problem is that it’s peak season but also there are not that many airlines that fly in and out of the Seychelles. The great thing about London (and it’s easy to take it for granted) is that it’s a major travel hub with the best airfares on offer to go absolutely anywhere. Not so here. Despite my obsessive quest, the best fare I could get was to Nairobi (about £400).
Informed by Kenya Airways that I didn’t have to pay until 9 December, I took them at their word preferring to find out first about the availability of accommodation and to plan a travel route.
The fares went up 1st December and I was told that I was obliged to pay the higher fare.
It might have been helpful for them to have explained this when I made my reservation especially as I had enquired about paying a deposit. Nor did they apologise in any way when they told me I would have to cough up more. Furious I was!
But alas this isn’t unusual. I try to be balanced as the Seychelles is of course not the UK, it has a completely different culture/history/political system BUT with Kenya Airways I reached the breaking point. Put baldly, in my experience (and from speaking to others including some Seychellois) with the very rare exception, customer service and attitude here is absolutely and unreservedly rubbish. There I’ve said it – and I’ll say more.
For the record, I’ve had not one smile from the indifferent staff at Citymart, STC,Airtel, PUC or the Pirate Arms. There was one decent person out of four who I spoke to at Kenya Airways, at Bunson Travel Olivia was lovely but her Saturday cover appalling, at the library there is a good cop/rude cop routine going on and possibly the rudest staff I have come across yet work at Kenwyn House – if they want tourists’ business they have a long way to go.
THERE OUT OF MY SYSTEM. Let’s hope I don’t now get thrown out of the country (though at least then the airfare might not cost me anything).
Like this:
Like Loading...
Read Full Post »